Announcement : Stricter rules on PLESK-range shared hosting accounts
Dear Valued Customer,
We would like to inform you about the introduction of a system enhancement to our PLESK-range shared hosting servers.
As some customers on our PLESK-range shared hosting servers have abused the quota allocations, we have no choice but to be implement stricter rules on all hosting accounts on these servers. This is to ensure the shared resources are never abused by any one single party and that the essence of a shared environment prevails. Please note that this is a necessary action for us to improve our quality of service to customers and to allow the server to perform at its optimal within a shared hosting environment.
Effective 1 May 2007, the following changes will take place:
- Every morning, any hosting account which exceeds its subscribed quota will have its email services suspended instantly without further notice.
- To have email services restored, customers are required to launch a Support Ticket at FanaticalService.com.
If you have problems logging in to FanaticalService.com, click here.
Platinum Hosting customers may call the support line to speak to our Fanatical Service Team.
- After services have resumed, customers are required to reduce their hosting account utilization by removing web data files or downloading emails from the server. No further action is required if the hosting account remains within the subscribed quota.
- If the hosting account still exceeds the subscribed quota the following morning, points 1 to 3 (above) will be repeated.
If you do not know how to or have never logged into your PLESK Administrative Control Panel, we would like to encourage you to take advantage of this period to retrieve passwords, update personal information, familiarize yourself with the PLESK control panel or to clarify any issues with our Fanatical Service Team.
We look forward to assisting you in any way that we can to make this transition a seamless one for you and your organization. Please feel free to contact us at www.fanaticalservice.com for more information.
| Please be informed that between now until the end of 30 April 2007, we will send two more email reminders to remind all customers to monitor their hosting account utilizations in order to avoid any unnecessary service disruptions. |
Best regards,
Fanatical Service Team (Support)
Integricity Corporation Sdn Bhd
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